Accessibility Statement

We aim to make Ella.ai usable for people with diverse abilities. We are working toward WCAG 2.1 Level AA for core flows (sign-in, chat, dashboard, marketing pages) but have not completed a formal conformance audit.

• Light, dark, and system theme selection (Settings → Appearance and in-app theme toggle)
• OpenDyslexic font option in chat UI settings
• Design tokens chosen for readable default contrast
• Keyboard-accessible controls and aria labels on primary UI elements (chat input, navigation, settings, pricing)
• Reduced-motion support via system preference (animations and transitions minimized)
• Semantic headings on marketing pages and main app layouts

We are actively improving accessibility. Known gaps include: uneven keyboard coverage on some secondary screens, third-party sign-in and checkout flows we do not fully control, and admin/experimental pages that are not held to the same standard as core user flows.

If you encounter a barrier, email accessibility@ella.ai with the page, device, and assistive technology you use. We will work to address issues in reasonable time.

Email accessibility@ella.ai or visit our FAQ at /faq for product questions.

For account support after sign-up, use in-app settings or the guides in your dashboard.